A while back, I was hired by a company to assist them with their website. We sat down over a great cuppa java and hashed out a game plan for what was to be a relatively small job.
As per usual, I outlined all the project's details in a proposed scope of work, along with a quote and payment time-line. Client approved the details, appreciated the timely manner in which I would submit the deliverables, and cut me a cheque for the deposit.
As the project neared completion, the client began submitting requests to also "just add this" and "quickly do that"... all of which were not 'quick/simple' tasks, nor included in the agreed upon scope of work.
Posted in Website Development